Special Category Passengers

For unaccompanied children, the flight crew or in-flight service personnel will provide the following information:

• Who will assist with the operation of the seat belt and the fitting of the oxygen mask if the situation requires it.
• The content of the passenger safety briefing card.
• In case of evacuation, to seek the assistance of a crew member.

The information will be provided during the boarding and seating process.

The flight crew or in-flight service personnel will offer the following guidance to adults travelling with an infant:

• The brace position for an adult holding a lap-held infant.
• The use of the loop belt for a lap-held infant.
• How to fit their own oxygen mask before fitting the infant’s oxygen mask.
• How to evacuate while carrying an infant:
  • On land, see EASA SIB 2013-06 on the evacuation of infants on aircraft equipped with inflatable slides or hatch-type overwing exits.
  • In case of ditching, how to fit and when to inflate the infant flotation aid (e.g., life jacket, flotation device).

The information will be provided during the boarding and seating process.

The flight crew or in-flight service personnel will:

• Advise the SCP (Special Category Person) to leave their mobility aid behind in an emergency evacuation.

The information will be provided during the boarding and seating process.

The flight crew or in-flight service personnel will offer the following guidance to the accompanying passenger:

• Fit the life jacket on the SCP in the event of a ditching evacuation.
• Put on their own oxygen mask before fitting the SCP’s oxygen mask in the event of decompression.
• Secure or release the SCP’s seat belt if necessary.

The information will be provided during the boarding and seating process.

The flight crew or in-flight service personnel will offer the following guidance to the SCP:

• The location of the nearest suitable exit.
• That mobility aids may not be accessible during an emergency evacuation.

This information will be provided during the boarding and seating process.

The flight crew or in-flight service personnel will offer the following guidance to the accompanying passenger for securing or releasing the SCP’s seat belt, as well as to the SCP:

• In case of an evacuation: the location of the nearest suitable exit.
• In case of a ditching evacuation: the accompanying passenger should fit the life jacket on the SCP.
• In case of decompression: the accompanying passenger should put on their own oxygen mask before fitting the SCP’s oxygen mask.

This information will be provided during the boarding and seating process.

The flight crew or in-flight service personnel will offer the following guidance to visually impaired passengers, based on their level of impairment:

• How to operate the seat and seat belt.
• The location of the nearest exit (e.g., number of seat rows to the exit).
• Oxygen mask deployment.
• Location of the life jacket.
• The brace position.
• The cabin crew call button's location.

If available, crew may use aircraft demonstration equipment to provide tactile assistance. This information will be shared during the boarding and seating process.

The flight crew or in-flight service personnel will offer the following guidance to visually impaired passengers:

• How to evacuate their guide dog by holding the dog.

This information will be offered during the boarding and seating process.

The flight crew or in-flight service personnel will offer the following guidance to the stretcher occupant and accompanying passenger during boarding and seating:

• Evacuate the stretcher occupant only when the cabin area is clear.
• Evacuate without the stretcher, if possible.
• In the event of ditching, fit a life jacket on the stretcher occupant.